Return & Refund Policy

Return & Refund Policy

How To Return An Item

Our policy is 14 days. You must return the item within 14 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1. Please contact us by e-mail at sim@fradcoffee.com :
[Re: Return for #(order no.)]

2. State the reason of the return, your full name, NRIC no. and Malaysia's bank account no.

3. Mail your returned item to:

S & Y Food Marketing
12, Lorong Bukit Kecil Indah
Taman Bukit Kecil Indah
14000 Bukit Mertajam
Pulau Pinang

4. Please include the original receipt in your package.

Refund
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.